Reference

Privacy Policy for Your dewi12 Account

Our Privacy Policy explains what we collect when you open a dewi12 account, use the mobile browser lobby, or connect DANA, OVO, GoPay and QRIS.

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dewi12 Privacy Policy for Your dewi12 Account
WHEN A RECORD NEEDS HELP

Get Policy Help Beside Your Account

A clear support route matters when a privacy request and a wallet record meet. We can use the account details you provide to locate a DANA, OVO, GoPay or QRIS reference, then explain which record is being checked and what further proof may be needed. Start from the support path linked to your account or cashier area, and include your account identifier without sending a password. Requests from Jakarta and other Indonesian locations are handled under the same Privacy Policy and access depends on local law.

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Account request

Use the support path attached to your account when you want to ask about stored details, a login record or a correction. We may ask you to confirm the account identifier before discussing personal data, but we will not ask for your wallet password.

Wallet receipt

For a DANA, OVO, GoPay or QRIS question, share the payment reference and approximate time shown on your receipt. We use those details to locate the relevant record while limiting unnecessary information in the support exchange.

Access question

If you need a copy of your personal data or want to question a retention period, state the request clearly through the account support route. We explain the next verification step and respond where local law permits.

HOW WE HANDLE DETAILS

Keep Your Privacy Choices Understandable

Privacy work is part of the account flow, not a separate promise hidden from you. We separate essential account records from optional browser signals, use verification before releasing personal data and keep…

Account data

We may hold your registration details, contact information, verification outcome and account activity. These records help us provide account access and answer a Privacy Policy request. We collect only the details connected to the stated account purpose and explain when a field is required.

Cookies

Cookies can keep a mobile browser session working, remember selected settings or flag an unusual device pattern. You can manage browser cookie controls on your phone or desktop, although disabling essential cookies may affect login and the account request path.

Security checks

Before we disclose account data or change a key record, we may compare your request with account identifiers, phone verification and recent login details. This step helps prevent another person from using a support request to obtain your private account history.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can create references used for reconciliation. We keep the payment status and receipt trail separate from wallet passwords, and support only asks for the reference needed to locate the transaction.

Retention timing

We retain personal and transaction records for the period needed to operate the account, resolve disputes, protect access and meet applicable obligations. When a record is no longer needed for those purposes, our handling follows the deletion or anonymisation process available under local requirements.

Change requests

You can ask us to access, correct or clarify personal data through the support route connected with your account. Include the request type and account identifier. We verify the requester first, then explain the outcome or why a legal or security exception applies.

Privacy Policy Answers for dewi12

These Privacy Policy answers cover the questions you may have before opening an account or checking a wallet record. We keep the process tied to your account details, device path and payment reference rather than asking you to repeat unrelated personal information. If a request involves access eligibility, it depends on local law and the result may vary by location.

It covers data collected when you create or use an account, including contact details, phone verification, login events, device signals, cookies and payment references. It also explains retention, account security, correction requests and how to contact us about personal data connected with your account.

We use payment references, status messages and receipt details to match wallet activity with the correct account and resolve a stalled cashier record. We do not need your wallet password for this process. The record handling applies only to the transaction details required for reconciliation and support.

Send an access request through the support path linked to your account and include your account identifier plus the type of data you want checked. We verify the requester before releasing personal details. Where local law permits, we explain the available copy, format and any necessary limitation.

Yes. State which account detail is inaccurate and provide the corrected value through the account support route. We may compare the request with phone verification or another account record before making a change. If a field cannot be changed, we explain the reason and the available alternative.

Yes. The policy covers cookies and similar device signals used to keep a mobile browser session active, remember settings or detect unusual login behaviour. You can adjust cookie controls in your browser. Turning off essential cookies may prevent the account login or request page from working correctly.

We use account checks before discussing personal records, separate wallet passwords from payment references and review login or device signals for unusual access. Keep your password private and complete phone verification through your account path. Support will not ask you to disclose a wallet password.

Retention depends on the reason for keeping a record, such as account operation, payment reconciliation, dispute handling, security or an applicable obligation. We remove or anonymise records when the relevant need ends, subject to local requirements. You can ask support about a particular data category.

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